Frequently Asked Questions

Got questions?
We've got answers!

Does it cost anything to join Nanno as a sitter?
Nope. It's totally free -- and we even pay for your background check.

How will I get paid?
When you register to be a Nanno caregiver, you will be asked to open an account with Stripe Connect, an online payment processor that handles all payment processing for Nanno. That allows us to deposit your fees directly into your checking account. Payment will be processed approximately 24 hours after the end of each booking, and will appear in your bank account within a few days (depending on the bank). (We know this can be a long time to wait. That's why we're working on a system that will allow payment to be processed instantly. Stay tuned!)

Will you do a background check on me?
Yes. Part of our onboarding process involves a comprehensive background check through a third party. The good news: We pay for it!

Do I have to write a bio, film a video, etc?
All we require is a short bio and a picture.

How do I know the bookings are safe (i.e. no creepers)?
To protect the safety of our sitters, we run high-level background checks of all digitized records on all parents who are not invited through an organization or by another user.

Can I say no to a booking?
You can opt not to accept a booking that’s offered to you, but once you’ve accepted it, we ask that you not cancel.

Will I ever be asked to care for kids at a location other than their home?
Sure! At a parent's request, you can meet the parents and kids at the parents' office, a museum, the zoo, etc. Just be sure to talk to parents about any special ground rules they'd like you to follow.

Is there a minimum amount of time for which care can be booked?
Nanno doesn't impose any minimum number of hours. But parents are aware that it might be hard to find a caregiver willing to accept shorter bookings. It's up to you whether to accept shorter jobs.

Are Nanno caregivers employees of Nanno?
No. Joining Nanno does not mean you're employed by Nanno. We simply make booking requests available to you.

Are parents I meet on Nanno allowed to book me outside the Nanno system?
We ask that you NOT accept bookings outside the Nanno system from parents you met through the Nanno system. In the event we find out you accepted a job with a parent you met on Nanno, we will unfortunately be forced to remove you from the system. (Believe us, it will hurt us more than it hurts you, but there’s no point in a rule with no consequences.)

Are parents able to review me, or to see each other's reviews?
Yes, parents can review you. If a parent gives you a negative rating, we immediately suspend you from the system until we talk to you and understand what happened. If a bunch of parents give you "meh" reviews, we do the same.

Can parents book me on a weekly basis through Nanno?
Yes and no. Currently, our app only handles one-time bookings. But if you find a sitter you love and want to work with her on a regular basis, we can set you up for automatic bookings on a set schedule -- just let us know.

Can I cancel a booking I've already accepted?
You can, but it's strongly discouraged. We understand that things come up. But if it happens more than once, we will remove you from the platform. Parents rely on us to come through for them -- and that means you coming through for them too.

Am I allowed to transport kids in my own car while on a Nanno booking?
Sure -- as long as you and the parent have discussed it, and it's something the parents ask you to do. You should NEVER transport children by car without their parents' permission.

Do I have to be a U.S. citizen to join Nanno?
At this time, yes, you do -- only because we can only background check U.S. citizens, and background checking is an essential part of vetting.

How old do I have to be to join Nanno?
All Nanno sitters must be at least 18 years old.

Still have questions? Shoot us an email at support@nanno.com.