Frequently Asked Questions

How much does it cost?

In most urban areas, we charge a flat hourly rate of $20/hour for up to 2 kids and $25/hour for up to 4 kids. In New York, Boston, Washington, D.C., San Francisco, Los Angeles, and certain resort areas, we charge $25/hour for up to 2 kids and $30/hour for up to 4. Outside of urban areas, we charge $15/hour for up to 2 kids and $18/hour for up to 4. You will see the exact amount for the booking (including the applicable hourly rate) before you finalize your booking.


How are Nanno caregivers vetted?

We run comprehensive background checks on all caregivers as part of the onboarding process. As an additional vetting mechanism, you can use Nanno's network options to limit the scope of your search to only include caregivers invited by people or organizations you trust.


What if my kid is sick?

As long as it’s nothing serious, no problem. Our caregivers are fine with sick-kid detail.


How long will it take for help to arrive?

Our system allows caregiver booking requests to go out in real time as little as one hour before help is needed.


Can I cancel a job after I've booked it?

Of course. You can cancel the booking anytime before it is accepted by a caregiver by sending us a simple text that says NEVERMIND. If you need to cancel the booking after it's accepted, and you do so at least 24 hours before it's schedule to start, or within 15 minutes after you receive confirmation that a caregiver is on her or his way, you will not be charged. If you cancel after that, you will be charged the full amount of the engagement.


Is Nanno ONLY for emergencies?

Not at all! Use Nanno any time you want to book a caregiver without the hassle of going through your roster of regular caregivers or just want to try someone new.


Can I book a caregiver a month in advance?

Yes!


Is there a minimum amount of time for which care can be booked?

Nanno doesn't impose any minimum number of hours, although just as with other caregivers, it might be hard to find a caregiver willing to accept a booking for less than three hours. That said, you're welcome to give it a shot!


Are Nanno caregivers employees of Nanno?

No. Nanno caregivers are independent agents, just like any other caregiver you might use.


If I meet a caregiver through Nanno, am I allowed to book them outside the system?

Absolutely! We are here to help you book caregivers when you don't have the time (or emotional fortitude) to go through the exercise of finding someone who's available. If that leads to a longer-term engagement that works for you and the caregiver, great. You have our blessing!


Can I invite my own caregivers to join Nanno so I can use Nanno to book and pay them when I don't have time to find someone?

Yes, please do! We love meeting new people!


Is information about me and my family secure?

Data security is extremely important to us. We employ security protocols that are intended to comply with HIPAA standards for protection of personal information about your family and especially your children, including encryption in transit and at rest. If you have questions regarding our data security protocols, see our Privacy Policy or feel free to contact us for more information at info@nanno.com.


Can I ask my Nanno caregiver to do other household tasks, like run errands or do light cleaning?

We ask that you not ask your Nanno caregiver to do anything other than devote their full attention to caring for your kids.


Can I book a Nanno caregiver to care for my kids at a location other than my home?

Sure! You can book a Nanno caregiver to meet you at your office, a museum, the zoo -- anywhere you'd like. Just be sure to let your caregiver know the ground rules.


Will I be able to read reviews of caregivers before selecting them?

The short answer is no. While we do ask both parents and caregivers to rate their experience after each engagement on a 3-point scale, our philosophy is that caregivers who are not receiving consistently high ratings should be removed from the platform entirely. If a caregiver receives a “Bad” rating after an engagement, or more than two “Fair” ratings in a row, they are immediately put on probation until we can ascertain what is going on.


How do I know if Nanno is available in my area?

Nanno works wherever there are a handful of parents and a handful of caregivers who want to join. We are actively building our caregiver base in the Denver metro area, the Fort Collins metro area, and the mountain resort towns of Colorado (including Vail, Breckenridge, Winter Park and Steamboat Springs), and we’re beginning to build our caregiver base in several other U.S. cities, including New York, Las Vegas, Phoenix, Austin, and Maui. If you think Nanno would be a good fit for your community — big or small — please shoot us an email at hello@nanno.com, or apply to be an ambassador.


I need Nanno now! What can I do to get a Nanno node started in my community?

Starting a Nanno node is surprisingly easy. All you need is a community of parents and caregivers who are interested in joining Nanno. If you're interested in spearheading a Nanno node in your area, please send us an email at nodebuilder@nanno.com.


Have a question that isn’t answered here?

We’d love to hear from you! Please email us at info@nanno.com with any questions, comments or feedback. We always welcome input and ideas on how we can improve our platform.

Looking for info about becoming a Nanno caregiver?

Check out this FAQ